Refund Policy
Effective date: 26 June 2026
The short version
We do not offer refunds for partial billing periods. If you cancel, your plan stays active until the end of the current cycle. Exceptions apply for billing errors and first-time purchases within 7 days.
Standard policy
Dropframe billing is prepaid and non-refundable. When you subscribe to a paid plan:
- You are charged in advance for the billing period (monthly or annual).
- If you cancel before the period ends, your plan remains active until the period expires. No partial refund is issued.
- At expiry, your account reverts to free-tier rules. Deployments older than 14 days will be subject to free-tier expiry.
Exceptions
7-day new subscriber refund
If you subscribe to a paid plan for the first time and request a refund within 7 days of your first charge, we will issue a full refund with no questions asked. This applies once per account.
To request: email hello@dropframe.run with the subject "Refund Request" within 7 days of your first charge. Include the email address on your account.
Billing errors
If we charged you in error — for example, you were charged after cancelling, or charged the wrong amount — we will refund the difference promptly. Contact hello@dropframe.run with your account email and a description of the issue.
Service outages
If Dropframe experiences a verified outage lasting more than 24 consecutive hours in any billing period, paid-plan customers may request a pro-rated credit for the affected period. Credits are applied to future billing; they are not paid out as cash. This applies to verified platform-wide outages, not issues with individual deployments.
Annual plans
Annual plan subscribers who wish to cancel within 30 days of their annual renewal date may request a prorated refund for the unused months, minus the monthly-equivalent cost for the months already used.
Account terminations
If we terminate your account for violation of the Terms of Service or Acceptable Use Policy, no refund is issued.
How to request a refund
Email hello@dropframe.run with:
- Subject: "Refund Request"
- Your account email address
- The reason for your request
- The charge date and amount
We will respond within 2 business days. Approved refunds are processed to the original payment method within 5–10 business days, depending on your card issuer.
Contact
Email: hello@dropframe.run
Website: dropframe.run