Refund Policy
Effective date: 26 June 2026
Last updated: 28 July 2026
Dropframe subscriptions are processed and managed by our Merchant of Record, Paddle.
We aim to keep our refund policy clear, straightforward, and fair.
1. 7-Day Money-Back Guarantee (First Purchase)
If you upgrade to a paid plan (Pro or Max) for the first time and decide Dropframe isn't right for you, we offer a 100% money-back guarantee within 7 days of your initial purchase.
- Eligibility: Applies to your first subscription payment only.
- How to claim: Email hello@dropframe.run within 7 days of the charge date with your account email and subject
Refund Request. - Processing: Approved refunds will be credited back to your original payment method via Paddle within 5–10 business days.
2. Standard Subscriptions & Renewal Refunds
- Prepaid Plans: Subscriptions are billed in advance on a recurring monthly cycle.
- Cancellation: You may cancel your subscription at any time via your dashboard or Paddle subscription email link. Upon cancellation, your plan remains active until the end of your paid billing period.
- Partial Periods: We do not offer prorated refunds for mid-cycle cancellations once the initial 7-day guarantee period has passed.
3. Billing Errors & Outages
- Duplicate Charges / Billing Errors: If you were charged incorrectly due to a technical error, we will issue a full refund immediately upon verification.
- Extended Service Outages: If Dropframe experiences an unannounced platform outage lasting longer than 24 consecutive hours, active paid subscribers may request a prorated credit toward their next billing cycle.
4. Exceptions & Abuse
No refunds will be granted if:
- Your account is suspended or terminated due to a violation of our Terms of Service or Acceptable Use Policy (e.g., hosting phishing, malware, or illegal content).
- A refund request is submitted after the 7-day initial purchase window without evidence of a billing error.
5. Contact Us
For refund requests or subscription inquiries:
- Email: hello@dropframe.run
- Subject line:
Refund Request - [Your Account Email] - Website: dropframe.run